Problem first I am led by the problems to solve. Sometimes these may be multiple and complex — we cannot solve all problems in one go.
Iterative and consistent As I cannot solve all problems in one go, I break problems down in to smaller more manageable chunks of work with defined outcomes.
Person led In my investigation of the problem, I understand how that shows for the person with the problem. Observing, learning, and testing how any changes and improvements (or new services) might make things better.
Repurpose, re-use, and recycle Where possible I will not invent new solutions. In the first instance I look to digital things that are already created and explore how they may be used as part of the solution.
Purposeful and practical Gone are the days (maybe they were never really here) when a large chunky document can be actioned on. The world moves too fast to spend time drafting reports and strategies that will be filed away. My work is designed to be put into practice.